Challenge
Clients need a clear way to interact with a service.
Digital product
Client Service Interface
A client-facing interface for requests and statuses.
Deliverables
The website guides each visitor from a question to a clear next step.
- Client area
- Request statuses
- Notifications
Solution
A structured request and support journey was developed.
Outcome
One interaction point instead of fragmented communication.
Tools and integrations
TypeScriptReactREST APITelegramAPI